Right of withdrawal for distance contracts (consumer contracts)

Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity.



You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is

• In the case of contracts for the delivery of digital content that are not delivered on a physical data carrier, fourteen days from the day the contract was concluded

• In the case of sales contracts, fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods

• for contracts for several goods that you have ordered as part of a single order and that are delivered separately, fourteen days from the day on which you or a third party named by you, who is not the carrier, receives the last partial shipment or the last piece have taken possession of

In order to exercise your right of withdrawal, you must inform us (Pc-Programs ul. Staromiejska 6 / 10d 40 013 Katowice [email protected]) of your decision by means of a clear statement (e.g. by post, letter or fax or e-mail) to revoke this contract. You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.


Consequences of cancellation

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. We bear the cost of returning the goods.

End of revocation



If you want to cancel the contract, please fill out the following form and send it back to us by email or post.


Model withdrawal form


(If you want to cancel the contract, please fill out this form and send it back.)


- To: Pc-Programs ul.Staromiejska 6 / 10d 40 013 Katowice [email protected]


- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) /

  the provision of the following service (*)


- Ordered on (*) / received on (*)


- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only for notification on paper)

- date


(*) Delete where inapplicable.